Shipping & Returns
Our commitment to your satisfaction
Shipping Policy
We aim to process and ship all orders within 24–48 hours of placement (excluding Sundays and public holidays).
Delivery & Pickup Options
- Self Pickup: Free delivery (Pick up at: 15127 Dove Place Surrey V3R4T6)
- Home Delivery: Within 50km radius.
Returns & Refunds
30-Day Return Policy*
Due to the personal nature of our products, we only accept returns for items that are **damaged during transit** or if the **wrong product** was delivered.
Conditions for Return
- Return must be initiated within 30 days.
- Product must be unused and in original packaging.
- Must include photos of damage/incorrect item.
Approved refunds processed within 7–10 days.
How to initiate a return?
1
Snap a Photo
2
Email Support
3
Get Refunded
pristineshea@gmail.com
100% Secure Returns